Critical Business Requirements Model And Metrics For Intranet Roi


Grant A. Jacoby


This research provides the first theoretical model, the Intranet Efficiency and Effectiveness Model (IEEM), to measure intranet overall value contributions based on a corporation’s critical business requirements by applying a balanced baseline of metrics and conversion ratios linked to key business processes of knowledge workers, IT managers and business decision makers -- in effect, closing the gap of understanding between them and enabling better software to be designed for Intranet portals.

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February, 2005

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