Development of AGI in E-Commerce

Author: 

Xusen Cheng
Jian Mou
Yonggui Wang
Alex Zarifis

Abstract: 

The development of Artificial General Intelligence (AGI) in e-commerce has garnered significant attention. AGI's cross-domain cognitive capabilities are revolutionizing e-commerce through personalized shopping experiences, intelligent customer service, and efficient supply chain management. However, challenges like algorithm aversion, ethical concerns, and data privacy issues persist. This special issue explores AGI's effects and challenges in e-commerce, aiming to advance understanding of its potential and address problems hindering adoption. Contributions cover topics such as AGI's impact on consumer behavior, sales performance, and employee performance, as well as strategies for responsible AGI deployment.

Key Word: 

Published Date: 

August, 2025

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