Dysfunctional Customer Behavior in Cross-Border E-Commerce: A Justice-Affect-Behavior Model Key Word: Cross-border e-commerceDysfunctional customer behaviorOnline ShoppingService justiceDssatisfactionNegative emotionWord-of-Mouth; Word-of-Blog; Social media; Blogs; E-commerce Read more about Dysfunctional Customer Behavior in Cross-Border E-Commerce: A Justice-Affect-Behavior Model
